Help center

Find answers to your questions, explore our guides, or get in touch with our support team. We're here to help you every step of the way.

Frequently Asked Questions

Am I eligible to get an Infinity account?

Contact our team to learn about eligibility requirements for opening an Infinity account.

What is the cost of opening an Infinity account?

Reach out to our support team for information about account setup costs.

Are there any businesses or industries that Infinity does not support?

Get in touch with our team to understand which business types we support.

What documents are required to onboard Infinity?

Contact support for a complete list of required documentation for onboarding.

Do I need to provide bank account details to onboard Infinity?

Yes, bank account details are typically required during the onboarding process.

Can I change my bank account?

Contact our support team to update your bank account information.

How can I update my account details, business documents, or GST information?

Reach out to support to make updates to your account details, business documents, or GST information.

Where can I get the account statement for my virtual accounts?

Account statements can be accessed through your Infinity dashboard or by contacting support.

How can I close my Infinity account? Can it be reopened?

Contact our support team for assistance with account closure and information about reopening options.

For questions about global payments, please contact our support team.

Can't find the answer you're looking for? Please contact our team